About – Heaven-Scent

About Us

Stability and Excellence

Our vision and mission are deeply rooted in providing stability and excellence to our customers. In a world where business is challenging on a number of levels we strive to keep our prices fair, products exceptional and our business relationships transparent.

Although keeping prices low is challenging, we are committed to offering the best products at the most competitive prices. Our ultimate goal is to return to a time of stable and consistent income for everyone, ensuring that our customers always receive the quality and value they deserve.

A History Of Excellence

In 1987, a small business was born in Underberg, Southern Drakensburg, when my mother, post-retirement, launched White Cottage Crafts.

This venture quickly flourished, supplying handcrafted items to retailers across South Africa. As her business grew, she also opened a Coffee/Gift shop.

By 1993, the demands of both ventures became massive, leading me to fully step into taking over the manufacturing side in Johannesburg. Five years later, in 1998, we sold the business to my younger brother, and I embarked on a new journey, founding Heaven Scent.

Since then, we have continued our family’s legacy of quality and craftsmanship, offering unique and beloved products to our customers

Our Mission

At Heaven Scent, our mission is to create premium home fragrances, bath products, and edible novelties that bring joy and comfort to our customers’ lives.

We are dedicated to sourcing the finest ingredients and crafting each product with care and precision. Our commitment to quality and customer satisfaction drives us to innovate continuously and offer products that enhance everyday living.

Customisation

We excel in tailoring our products and services to meet the unique needs of each customer.

Whether it's an urgent request or a special order, we go the extra mile to ensure satisfaction, proving that no task is too big if it's humanly possible.

Customer Accessibility

Our dedication to accessibility ensures that customers can reach us easily.

With an after-hours direct line and WhatsApp for quick communication, we make it convenient for busy customers to place orders and receive support.

Exceptional Customer Service

We prioritise our customers' happiness by addressing complaints promptly and replacing products at our own cost without hesitation.

Although issues are rare, our swift and accommodating response demonstrates our commitment to exceptional service.

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